What is the Full Form of GRO in Insurance?
The Full Form of GRO in Insurance is Grievance Redressal Officer. The GRO is responsible for resolving and addressing the complaints and grievances that the policyholders raise. The role of the grievance redressal officer is to ensure that the customer issues will be handled fairly and efficiently, thus maintaining trust and customer satisfaction in the insurance company.
Grievance redressal mechanism in Insurance:
The Grievance redressal cell is the policyholder’s protection and grievance system that looks into the grievances and complaints from the policyholders. This cell will take up the grievances of the policyholders with respect to the respective insurers. Policyholders who might have complaints against the insurers are required to approach the complaints redressal cell of the insurer first and mail the email IDs of the grievance redressal officer to the insurers.
How the policyholders can make their complaints with the GRO:
Policyholders can approach their GRO through the IRDAI portal to register the complaints, and they can also make use of the same portal to monitor the status of their grievance complaints. The complainants should submit complete details of the complaints as required in the complaint through the website.